![]() ![]() ![]() But from 2023, traditional phone services won't be offered to new or recontracting customers, and by December 2025 they will be withdrawn entirely. If you don't want to change to a digital phone service, in many cases you won't have to upgrade just yet: traditional phone services will continue to work for a couple of years. If you switch provider, you may also be offered the option to eschew a phone line altogether – previously something only offered by a handful of providers. It and other providers are currently focusing on offering digital phone services to customers when they switch broadband providers or upgrade to full fibre broadband. They might call the new service Digital Voice, IP voice or a branded version such as 'Sky Voice'.īT has already migrated hundreds of thousands of customers to its Digital Voice service. Your landline provider will get in touch with you when it's coming to the time for you to migrate. The traditional phone network isn't the only communications infrastructure that's being modernised – read about the UK 3G network switch-off, and what it means for you. While phone services will no longer use the copper network by the end of 2025, the aim is for full fibre coverage to reach 85% in the same year. The demise of the PSTN is linked to the roll-out of full fibre broadband in the UK, although the two aren't on the same timeline. Find out more about how fibre broadband and standard broadband compare in our guide to the benefits of fibre broadband. ![]() These not only offer faster speeds than copper but are also more reliable, more resilient and easier to maintain. Alongside this, broadband connections rely increasingly on fibre optic networks. While its physical infrastructure remains similar to when it was installed, our communication needs have changed immensely. The phone network that has existed since the Victorian era is coming to the end of its life. Why are traditional phone services being taken away? ![]()
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